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Virtual Queuing

Enterprise Virtual Queue Management System

Reshape the way your customers wait to be served.

 

Take control of your customer’s queuing experiences with Virtual Queuing. Wavetec’s Enterprise Virtual Queuing System enables you to define the way your customers are managed in service areas.

 

Wavetec's queuing system is an ecosystem of interconnected modules that helps to deliver a personalized and also a touchless customer waiting experience.

 

 

 

 

 

 

 

From a customer’s arrival at a service area to the customer’s exit, we have it all mapped out for you with our take-a-ticket solution. For over 30 years, Wavetec has been transforming how companies design their servicescape.

 

Wavetec provides a state-of-the-art Enterprise Virtual Queue Management Systems (QMS) & take a number solutions with current design and a customizable and standard, enterprise level information system to map customers’ journey and enhance customer experiences.

 

 

 

 

 

 

What is Virtual Queue Management

 
 
A virtual queue system is one of the most preferred ways for businesses to manage their waiting lines. A virtual queuing system allows customers to virtually wait in a line until they are called by a company representative.
 
Customers can wait for their turn regardless of the location by not physically being present in the line to be served.
 
 
 
Reduce customer walkaways by 60%
Centrally Controllable & Easy to Use
Optimizes Staff Performance & increase retention
Organizes Service Area and reduces customer waiting times
Enables efficient management of customer journey
Reduce customer waiting time up to 50%

 

 

 

 

Fundamental & Optional Components of Virtual Queuing

 

 

Pre Arrival & Arrival

 

Change the way your customers wait, and take control of your queues. Virtual queuing solution helps you organize your queues by providing customers with various check-in and greeting options.

 

Mobile Queuing App
WhatsApp Queuing
Online Appointment & Web Ticketing
   
   
Self-service Ticket Kiosks
Virtual QR Tickets
SMS Tickets
Queue Systems' Information coming soon
   
   
  
 
Lobby Leader
 
 Queue Systems' Information coming soon 

 

 

 

Departure

 

 

Once served, the customer records his experience through feedback units. Opinion Plus is our proprietary feedback solution that helps extract data about customers’ experiences and find out what they expect from you.

 

 

 

Customer Feedback Terminals
WhatsApp & SMS Feedbacks

 

 

 


 

 

Opinion Plus

 

Wavetec’s Opinion Plus range consists of different touchscreen devices & apps that are used by customers to provide feedback about their service experiences.

 

Obtaining feedback is quick and simple, ensuring an unparalleled amount of daily feedback. Schedule single, multiple or looped questions and collect your feedback through different channels. You can use a kiosk or a tablet or even your mobile app to provide your customers the convenience to record their feedback.

 

 


 

Reports, Dashboards & Predictive Analysis

 

Spectra, Wavetec’s live reporting system and manager dashboards are integrated with the different facets of the queue management system thus they form a complete business intelligence module.

 

Spectra is a complete enterprise solution that is capable of extracting comprehensive insights in terms of customer flows, staff performance and service area efficiency.

 

 

 

 

 

 


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