Enterprise Virtual Queue Management System
Reshape the way your customers wait to be served
Take control of your customer’s queuing experiences with Virtual Queuing. Wavetec’s Enterprise Virtual Queuing System enables you to define the way your customers are managed in service areas.
Wavetec's queuing system is an ecosystem of interconnected modules that helps to deliver a personalized and also a touchless customer waiting experience.
From a customer’s arrival at a service area to the customer’s exit, we have it all mapped out for you with our take-a-ticket solution. For over 30 years, Wavetec has been transforming how companies design their servicescape.
Wavetec provides a state-of-the-art Enterprise Virtual Queue Management Systems (QMS) & take a number solutions with current design and a customizable and standard, enterprise level information system to map customers’ journey and enhance customer experiences.
What is Virtual Queue Management
Centrally controllable
& easy to Use |
Optimizes Staff Performance
& increase retention | ||
Enables efficient management
of customer journey |
Reduce customer waiting
time up to 50% |
Fundamental & Optional Components of Virtual Queuing
Pre Arrival & Arrival
Change the way your customers wait, and take control of your queues. Virtual queuing solution helps you organize your queues by providing customers with various check-in and greeting options.
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Mobile Queuing App | WhatsApp Queuing | Online Appointment & Web Ticketing |
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WhatsApp Appointment | Mobile-Q | SMS Tickets |
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Self-service Ticket Kiosks | Lobby Leader | |
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Departure
Once served, the customer records his experience through feedback units. Opinion Plus is our proprietary feedback solution that helps extract data about customers’ experiences and find out what they expect from you.
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Customer Feedback Terminals | WhatsApp & SMS Feedbacks |
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Opinion Plus
Wavetec’s Opinion Plus range consists of different touchscreen devices & apps that are used by customers to provide feedback about their service experiences.
Obtaining feedback is quick and simple, ensuring an unparalleled amount of daily feedback. Schedule single, multiple or looped questions and collect your feedback through different channels. You can use a kiosk or a tablet or even your mobile app to provide your customers the convenience to record their feedback.
Reports, Dashboards & Predictive Analysis
Spectra, Wavetec’s live reporting system and manager dashboards are integrated with the different facets of the queue management system thus they form a complete business intelligence module.
Spectra is a complete enterprise solution that is capable of extracting comprehensive insights in terms of customer flows, staff performance and service area efficiency.
CASE STUDIES
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