Loading page...

Wavetec SafeQ - Virtual QMS for Smarter Queuing Experience

 

 

 

Covid-19 SafeQ Occupancy Control & Queuing Solutions to Manage Customer Flow

 

Wavetec's primary focus is to support you, your business and the safety and continued service to your customers. The current situation regarding COVID-19 has required us all to take precautionary measures. Our goal is to limit the chance of virus spread and equipping you with solutions that can help you organize, engage and measure customer experiences.

 

All digital solutions from Wavetec are highly customizable and can be tailor-made to serve your clients.

 

SafeQ queuing and occupancy control solutions are specially designed to manage queues outside your store virtually ensuring social distancing in a truly touchless experience. Our cloud platform enables efficient and productive management of queues virtually without any physical contact.

 

 

 

 

 

 

 

 

 

 

 

SafeQ Virtual Queuing

Solutions for the New Normal

 

SafeQ virtual queuing solutions are part of technological initiatives taken by Wavetec to enable safe physical distancing.

It doesn’t matter if your customers arrive unplanned or do not have a smartphone.

 

INTEGRATED WITH WEB APPOINTMENTS & TICKETING
LOBBY LEADER / DOORMAN APP
CUSTOMER CALLING / CHECK-IN APP
INTEGRATED FEEDBACK SYSTEM
QR ENABLED QUEUING & APPOINTMENTS
DIGITAL SIGNAGE FOR QUEUE INFORMATION
WHATSAPP & SMS QUEUE NOTIFICATIONS
DASHBOARD & REPORTING

 

With SafeQ, everyone will be able to be part of a virtual queue and will be able to wait for their turn safely. Once their turn arrives, they will be notified via SMS, WhatsApp or even an email.

 

 

 

 

How it Works

 

 

Fast, Simple, Convenient

& Easy to Deploy

 

 

Step 1 of 3: Onboarding

 

 

 

Onboarding via Appointments & Assisted Model

 

 

 

 

Wavetec’s cloud based online appointment, booking and scheduling solution that is simple, easy and convenient for you and your customers.

 

Ensure you are connected with your customers even before they arrive. With Wavetec’s appointment solution, your customers can connect from anywhere, from booking to check-in to rescheduling and canceling an appointment.

 

This helps you to minimize customer wait times and giving top quality service to your customers.

 

 
 
 
 
 
 
 
 
 
 
Step 2 of 3: Notification & Live Queue Status
 

 

Engage & Notify
Customers while Waiting

 

Connect with your customers via digital signage to keep them updated about their position in the queue. 

 

Customers waiting in their cars can also access a web URL and can view live status of the queue.

 

Waiting customers are informed via SMS or email about their position in the queue. 

 

Priority entrance can be given to customers who have issued a ticket via online appointments.

 
 
 
 
 
 
 
Step 3 of 3: Check Out & Take Customer Feedback
 
 
 

Customer Calling &
Feedback

 

Occupancy control is managed via a simple web-page accessible to any of your designated team members.

 

This simple interface gives you visibility to:

 

Track no. of customers inside the store
Check-in or out any customer
Call any customer on priority
Manually issue tickets to customers
Open and close queue
Send broadcast messages to customers

 

 

On check-out you can take vital customer feedback via SMS or email to ensure customer satisfaction

 

 

 

 
 
How it Works
 
 

WhatsApp Virtual
Queuing Solution

 

 

Have an integrated virtual queuing solution with WhatsApp, the most popular app for instant messaging. Attract and retain more customers by offering a stress-free waiting experience.

 

Wavetec is the first company to offer its customers with a unique experience of this innovative queuing experience.

 

 

20+ Years of Experience Working with a Range of World Class Clients

 
 
 
 
 
 

 

Generate Customized
Message On The
Ticket To Spread
COVID-19 Awareness

 

 

Integrate your systems with Wavetec’s Campaign Manager feature and share Tips on virtual queuing to avoid the spread of COVID-19 by delivering a precisely targeted message for your customers every time they visit your branch.

 
 
 
 
 
 

 

 

 

 

Integration with Digital Signage

 

 

Step Up your Game with a
Powerful Digital Signage Solution

 

In places where SafeQ is employed, adding digital signage for queue status and marketing would be even more effective. While customers are waiting, you can target and broadcast important alerts and publicize useful information. 

Various screen splitting templates allow multiple content to be displayed such as tickets in wait, priority tickets via appointment, QR code, scrolling messages and captivating images.

 

 

 

 

 

People Counting System

 

An Automated Occupancy Control Solution

 

SafeQ People Counting Solution combines the intelligence of high-tech cameras and state of the art software, that is dedicated to provide a cost effective and efficient way to manage long queues and crowded waiting areas.

Key Features

Avoid Congested Areas
Optimize Workforce
High Accuracy Data
Standalone, yet Scalable
Simple & Quick Installation
Analytics & Real-time Reporting

 

 

 

 

Automate, Digitize and Transform Your
Customer Journey with Spectra

 

 

SafeQ is powered by Spectra, an enterprise software that seamlessly integrates with all applications to minimize customer efforts across all channels and touchpoints, ensuring a seamless experience every time a customer visits your branch.

Spectra will change the way your business operates at the sharp end where the customers are. We put you in central control of your customer experience with real-time actionable insights, dashboards and reports.

 

 

 

 
 
 

 

 

DO YOU WANT TO ORGANIZE

YOUR CUSTOMER SERVICE AREA IN 2021?

 

 
.