Covid-19 SafeQ Occupancy Control & Queuing Solutions to Manage Customer Flow
Wavetec's primary focus is to support you, your business and the safety and continued service to your customers. The current situation regarding COVID-19 has required us all to take precautionary measures. Our goal is to limit the chance of virus spread and equipping you with solutions that can help you organize, engage and measure customer experiences.
All digital solutions from Wavetec are highly customizable and can be tailor-made to serve your clients.
SafeQ queuing and occupancy control solutions are specially designed to manage queues outside your store virtually ensuring social distancing in a truly touchless experience. Our cloud platform enables efficient and productive management of queues virtually without any physical contact.
SafeQ Virtual Queuing
Solutions for the New Normal
SafeQ virtual queuing solutions are part of technological initiatives taken by Wavetec to enable safe physical distancing.
It doesn’t matter if your customers arrive unplanned or do not have a smartphone.
INTEGRATED WITH WEB APPOINTMENTS & TICKETING
LOBBY LEADER / DOORMAN APP
CUSTOMER CALLING / CHECK-IN APP
INTEGRATED FEEDBACK SYSTEM
QR ENABLED QUEUING & APPOINTMENTS
DIGITAL SIGNAGE FOR QUEUE INFORMATION
WHATSAPP & SMS QUEUE NOTIFICATIONS
DASHBOARD & REPORTING
With SafeQ, everyone will be able to be part of a virtual queue and will be able to wait for their turn safely. Once their turn arrives, they will be notified via SMS, WhatsApp or even an email.
How it Works
Fast, Simple, Convenient
& Easy to Deploy
Step 1 of 3: Onboarding
Onboarding via Appointments
& Assisted Model
Wavetec’s cloud based online appointment, booking and scheduling solution that is simple, easy and convenient for you and your customers.
Ensure you are connected with your customers even before they arrive. With Wavetec’s appointment solution, your customers can connect from anywhere, from booking to check-in to rescheduling and canceling an appointment.
This helps you to minimize customer wait times and giving top quality service to your customers.
Step 2 of 3: Notification & Live Queue Status
Engage & Notify
Customers while Waiting
Connect with your customers via digital signage to keep them updated about their position in the queue.
Customers waiting in their cars can also access a web URL and can view live status of the queue.
Waiting customers are informed via SMS or email about their position in the queue.
Priority entrance can be given to customers who have issued a ticket via online appointments.
Step 3 of 3: Check Out & Take Customer Feedback
Customer Calling &
Occupancy control is managed via a simple web-page accessible to any of your designated team members.
This simple interface gives you visibility to:
Track no. of customers inside the store
Check-in or out any customer
Call any customer on priority
Manually issue tickets to customers
Open and close queue
Send broadcast messages to customers
On check-out you can take vital customer feedback via SMS or email to ensure customer satisfaction
How it Works
Have an integrated virtual queuing solution with WhatsApp, the most popular app for instant messaging. Attract and retain more customers by offering a stress-free waiting experience.
Wavetec is the first company to offer its customers with a unique experience of this innovative queuing experience.
The new normal for all your Queuing needs. Get yours TODAY!
20+ Years of Experience Working with a Range of World Class Clients
Message On The
Ticket To Spread
Integrate your systems with Wavetec’s Campaign Manager feature and share Tips on virtual queuing to avoid the spread of COVID-19 by delivering a precisely targeted message for your customers every time they visit your branch.
Integration with Digital Signage
Step Up your Game with a
Powerful Digital Signage Solution
In places where SafeQ is employed, adding digital signage for queue status and marketing would be even more effective. While customers are waiting, you can target and broadcast important alerts and publicize useful information.
Various screen splitting templates allow multiple content to be displayed such as tickets in wait, priority tickets via appointment, QR code, scrolling messages and captivating images.
Integration with People Counting System
An Automated Occupancy
SafeQ People Counting Solution combines the intelligence of high-tech cameras and state of the art software, that is dedicated to provide a cost effective and efficient way to manage long queues and crowded waiting areas.
Avoid Congested Areas
High Accuracy Data
Standalone, yet Scalable
Simple & Quick Installation
Analytics & Real-time Reporting
Automate, Digitize and Transform Your
Customer Journey with Spectra
SafeQ is powered by Spectra, an enterprise software that seamlessly integrates with all applications to minimize customer efforts across all channels and touchpoints, ensuring a seamless experience every time a customer visits your branch.
Spectra will change the way your business operates at the sharp end where the customers are. We put you in central control of your customer experience with real-time actionable insights, dashboards and reports.