Covid-19 SafeQ Virtual
Queuing Solutions to
Manage Customer Flow
Transforming every day's Transactions
into Safer Experiences
SafeQ queuing solutions are specially designed to manage queues outside your store virtually, thereby ensuring social distancing. Wavetec's cloud platform enables the efficient and productive management of queues seamlessly and without contact.
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20+ Years of Experience Working with a Range of
World-Class Clients
Our primary focus is to support you and your business in ensuring the safety of your customers while providing uninterrupted quality services. Wavetec works with clients from global multinationals, with audiences ranging from international to local businesses around the world.
Wavetec’s products and solutions have been developed for diverse and demanding environments, designed to equip you expertly.
Virtual Queuing Solutions
for the New Normal
Covid-19 Customer Journey
SafeQ virtual queuing solutions are part of technological initiatives taken by Wavetec to enable safe physical distancing. It doesn’t matter if your customers arrive unplanned or do not have a smartphone.
With SafeQ, everyone will be able to be part of a virtual queue while being able to wait for their turn safely. Once their turn arrives, they will be notified via SMS, WhatsApp or email.
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INTEGRATED WITH WEB APPOINTMENTS & TICKETING | QR ENABLED QUEUING & APPOINTMENTS | LOBBY LEADER / DOORMAN APP | DIGITAL SIGNAGE FOR QUEUE INFORMATION |
CUSTOMER CALLING / CHECK-IN APP | WHATSAPP & SMS QUEUE NOTIFICATIONS | INTEGRATED FEEDBACK SYSTEM | DASHBOARD & REPORTING |
The right Virtual Queuing
Solution for your Business
This ticketless, single line queuing system is a cost effective way to manage queues in the fairest and fastest way possible.
Fast, Simple, Convenient
& Easy to Deploy
Step 1 of 3: Onboarding
Onboarding via Appointments
& Assisted Model
Equip your customers with omnichannel experiences using Online Appointments, QR enabled queuing or via an Assisted Model for walk-in. The system allows you to configure store capacity to ensure social distancing.
SafeQ is designed to be accessible by everyone. An arriving customer can use their smartphones to scan a QR code or join the queue.
Alternatively, they can use an assisted model & give in their details and issued a ticket via SMS or email.
Step 2 of 3: Notification & Live Queue Status
Engage & Notify
Customers while Waiting
Connect with your customers via digital signage to keep them updated about their position in the queue.
Customers waiting in their cars can also access a web URL and can view live status of the queue.
Waiting customers are informed via SMS or email about their position in the queue.
Priority entrance can be given to customers who have issued a ticket via online appointments.
Step 3 of 3: Check Out & Take Customer Feedback
Customer Calling &
Feedback
Occupancy control is managed via a simple web-page accessible to any of your designated team members.
This simple interface gives you visibility to:
Track no. of customers inside the store
Check-in or out any customer
Call any customer on priority
Manually issue tickets to customers
Open and close queue
Send broadcast messages to customers
On check-out you can take vital customer feedback via SMS or email to ensure customer satisfaction
Virtual Queuing Via WhatsApp
Have an integrated virtual queuing solution with WhatsApp, the most popular app for instant messaging. Attract and retain more customers by offering a stress-free waiting experience.
Wavetec is the first company to offer its customers with a unique experience of this innovative queuing experience.
The new normal for all your Queuing needs. Get yours TODAY!
Generate Customized
Message On The
Ticket To Spread
COVID-19 Awareness
Integrate your systems with Wavetec’s Campaign Manager feature and share tips on virtual queuing to avoid the spread of COVID-19 by delivering a precisely targeted message for your customers every time they visit your branch.
Integration with Digital Signage
Step Up your Game with a
Powerful Digital Signage Solution
In places where SafeQ is employed, adding digital signage for queue status and marketing would be even more effective. While customers are waiting, you can target and broadcast important alerts and publicize useful information.
Various screen splitting templates allow multiple content to be displayed such as tickets in wait, priority tickets via appointment, QR code, scrolling messages and captivating images.
Integration with People Counting System
An Automated Occupancy
Control Solution
SafeQ People Counting Solution combines the intelligence of high-tech cameras and state of the art software, that is dedicated to provide a cost effective and efficient way to manage long queues and crowded waiting areas.
Key Features
Avoid Congested Areas
Optimize Workforce
High Accuracy Data
Standalone, yet Scalable
Simple & Quick Installation
Analytics & Real-time Reporting
Automate, Digitize and Transform Your
Customer Journey with Spectra
SafeQ is powered by Spectra, an enterprise software that seamlessly integrates with all applications to minimize customer efforts across all channels and touchpoints, ensuring a seamless experience every time a customer visits your branch.
Spectra will change the way your business operates at the sharp end where the customers are. We put you in central control of your customer experience with real-time actionable insights, dashboards and reports.
DO YOU WANT TO ORGANIZE
YOUR CUSTOMER SERVICE AREA THIS YEAR?
