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Wavetec SafeQ - WhatsApp Virtual Queuing Solutions

SMART TOUCHLESS QUEUING
SOLUTION FOR TODAY'S CUSTOMER

 

 

An integrated virtual queuing solution with WhatsApp, the most popular app for instant messaging. Attract and retain customers with a virtual and stress-free queuing experience.

 

 

 

Attract and Retain
More Customers

 

Make the days of tedious waiting in long lines a thing of the past! Wavetec’s WhatsApp Queuing solution offers a seamless, frictionless, and contactless queuing experience, geared towards enabling you to optimize your customer experiences.

 

 

Integration

Retail

Experience

with Wavetec’s Queue
Management System
 
QR-Enabled
Queuing System
 
Contactless Queuing
Experience

 

Digital Signage for Queue InformationLive Queue Status & Notifications on WhatsAppFeedback System integrated with queue management software

Digital

Notification

Feedback

With Digital Signage for
Queue Information
Live Queue Status & Notifications
on WhatsApp
Integrated with a Real-time
Feedback System

         

 

 

The most advanced yet simple solution

 

THIS IS HOW IT WORKS

 

 

 

WhatsApp queue ticketing - how it works- step1WhatsApp Queue Ticketing - How it works - Step 2

Step 1

Step 2

Customers scan an on-site QR
code to open the designated chat
Customers will be given a choice of
categories & tickets will be issued
  
WhatsApp queue ticketing - how it works- step 3WhatsApp Queue Ticketing - How it works - Step 4

Step 3

Step 4

Customers will be updated
with real-time notifications
Customers can provide feedback
after service has been completed
  

 

 

 

Why Choose WhatsApp Queuing?

 

This ticketless, single-line queuing system is a cost-effective means to managing queues in the fairest and fastest way, so let's go virtual to get all the benefits and improvements!

 

Why choose WhatsApp Queue Solution

 

 

Manage Effectively, Monitor Exceptionally

 

WhatsApp Virtual Queuing arms your management with the relevant tools needed to reduce customer wait times, increase employee efficiency and business productivity while enabling a memorable customer experience

 

QR-Enabled Customer Journey

 

An arriving customer can use their smartphones to scan the QR code. A designated chat is opened with your management and the user begins conversing with the system. The queue has been joined!

 

Appointments

 

Customers can also take appointments using WhatsApp. With two-way message capabilities, the platform shares and books calendar, service and appointment details, and slots, respectively, and in real-time. Custom reminders can also be scheduled using the platform.

 

Explore WhatsApp Appointment Solution

 

 

Customer Feedback Systems integrated with Wavetec Queue SolutionsCustomer Feedback

 

Integrated with Wavetec’s customer feedback solution, the platform lets you design surveys to discover your customer’s true voice.

 

Our solution provides various templates and ensures your survey is tested, keeping your feedback results robust.

 

 

Learn about Customer Survey integrated with queue management systems

 

 

 

 

Notification & Alerts

 

Get instant push notifications of your position in the queue. Calendar notifications can also be configured and alarms can also be set to ensure you don’t miss your slot. Businesses can configure notifications based on actions taken, issuance of tickets, change in queue position, no show, cancellation, appointment, frequency, and much more.

 

Endless Marketing

 

Integrating with Wavetec’s Ad platform, businesses can manage and customize promotional messages, announcements, discounts, and much more, thereby connecting your customers at a deeper level with your brand.

 

Learn about Donatello Digital Signage software

 

 

Analyze

 

Gather insights from a range of dashboards and reports courtesy of our Spectra reporting platform. Uncover trends and identify opportunities to improve the customer experience.

 

 

 

 

Automate, Digitize and Transform Your Customer Journey with Spectra

 

 

WhatsApp Queuing is powered by Spectra, an enterprise software that seamlessly integrates with all applications to minimize customer efforts across all channels and touchpoints, ensuring a seamless experience every time a customer visits your branch.

 

Spectra will change the way your business operates at the sharp end where the customers are. We put you in central control of your customer experience with real-time actionable insights, dashboards, and reports.

 

 

 


'

Banorte Banking Group
addresses pandemic with
WhatsApp Queuing

 

Hosted by RBR, and featuring details from and discussion of Banorte’s experience, this event will explore the use of Wavetec’s WhatsApp Queuing solution in 975 bank branches across Mexico.

 

 

The future of Virtual Queuing

 

Webinar: Banorte addresses pandemic with WhatsApp Queuing

 

 

 

CASE STUDIES

 

Telco deploys SIM Card Dispensing KiosksTelco deploys SIM Card Dispensing KiosksTelco in Pakistan deploys SIM card dispensomg kiosks
 
     

 

 

DO YOU WANT TO ORGANIZE

YOUR CUSTOMER SERVICE AREA THIS YEAR?

 

 

 

Explore WhatsApp Appointment solution  |  Online Appointment Systems