Linear Queue
Management System

UNO-Q is a call-forward queueing system that increases service efficiency, decreases wait time, and improves single-line and linear customer queuing experiences!

Serve 30% more customers per hour!

UNO-Q Plug-n-Play Electronic Call Forwarding is a quick, easy-to-install, and ticket-less queuing solution. Customers physically wait in line and are served when their turn arrives. UNO-Q is a step forward in simplifying queuing experiences while optimizing service efficiency.

This solution helps you streamline service area operations. It is a basic system perfect for simple transactions. Leading pharmacies, clinics, small service centers, laboratories, deli counters, warranty centers, telecommunication service centers are all switching to linear queuing systems to monitor and manage customer flows.

Organizes Customer Flow	Improves Queue Flow By 30%	Reduces Walk-aways By 80%	Decrease Downtime of Counters	Real-time Notifications

Electronic Call Forwarding

Wavetec’s simple and comprehensive UNO-Q call forwarding streamlines customer flow for up to 32 counters.

Easing customer wait times, this plug-and-play solution is perfect for small retailers, pharmacies, restaurants, post offices, or fast food chains that require a simple yet comprehensive system to manage to wait for customers. Wavetec provides customizable queuing solutions to cater to diverse queuing problems faced by organizations in managing crowds and queues.

With a linear call forwarding system, you can keep track of average customer serving time, monitor teller efficiency, and find out the peak hours. Our queuing solutions come with the capability to be integrated with digital signage solutions and customer feedback solutions to deliver holistic customer experiences.

A simplified way of Managing Queues

Push up your revenues; improve staff utilization and productivity with Wavetec’s single-line call forwarding solution. It is a fast and fair system for one queue several counters

Notifications & Alerts		Multiple Stations
Audio and visual messaging instantly alert the next customer in the line.		The solution effectively streamlines and manages customer flow for up to 16 counters. You can even opt for a 32 Counter system with cascading mode.
Calling System		Integrated with Digital Signage
UNO-Q swiftly handles the distribution of customers in the queue by directing them to service counters on a first-come, first-served basis. The system allows service agents to call up to 3 different lines.		UNO-Q is powered by Donatello Digital Signage player allowing you to convert your head of display into digital dynamic signage, advertising display. Thus equipping you with a complete flow management solution.

Donatello Digital Signage Powers UNO-Q

Integrations with the Donatello Digital Signage player allow you to bring about dynamic change to your communication methods.

This Wavetec solution offers state-of-the-art enterprise-level signage platforms to display targeted messages to your customers, gain and maintain their attention and enhance your sales revenue.

How UNO-Q Works

The customer waits in a single queue; the teller presses a wireless button when the counter is open, an LED display directs the customer towards the open counter, and the customer moves to that counter to be served.

Our customized, Donatello-based, linear queuing system swiftly manages ticket-less queues in service areas. Because of its compatibility to work seamlessly with digital signage, this solution has an edge to control queues while engaging customers with more information and advertisements.

The Reporting Dashboards are an important part of the solution and provide management real-time information about the queues.

Be where your Customers Are

How Does Electronic Call
Forwarding works?

The new normal
for all your Queuing Needs

Customers waiting in a single queue.
	When the counter is open, the teller presses a button to inform the next customer that their turn has arrived.
Displays up-to-date information and directs customers to respective calling counters.
	Shows raked position of the calling counter.
Service provided by the teller/cashier, while the enterprise solution analyzed and reports on collected data.

Components of UNO-Q

CASE STUDY

Read about Wavetec FZCO