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Spectra - Queue Management Business Analytic

 

Spectra Queue Management Software

Control the Customer Experience with Spectra Queue Management Software

 

Connect with your customers before they arrive. Spectra will change the way your business operates at the sharp end, where the customers are.

We put you in central control of your customers' experience.

 

 

 

Create seamless, intuitive customer journeys
that transcend across channels

 

 

Spectra is today's modern enterprise software that integrates with all peripheral devices to minimize customers' efforts across all channels and touchpoints, ensuring a seamless experience every time a customer visits your branch.

Spectra allows you to redefine the way your team will handle customers when they visit your branch.

 

 

 

Spectra enables you to predict
your customer needs

 

 

Spectra, the world’s leading Queueing
Software
for Enterprise and SMEs

 

Spectra is built on a modular platform that can be configured and customized to suit your specific business requirements. It offers unique features from the very start of the customer journey to integrating with external platforms.

 

Spectra software is powering some of the most critical customer journey products offered by Wavetec which includes Online appointment booking & Scheduling, Virtual Queuing, Mobile Queuing, WhatsApp Queuing, Web Ticketing, SMS Tickets, Customer Feedback, and real-time monitoring and reporting.

 

 

 

Virtual Queue Management
Helping with Social Distancing

 

Wavetec’s primary focus is to support you, your business, and the safety and continued service to your customers. Our goal is to limit the chance of virus spread and equip you with solutions that can help you organize, engage and measure customer experiences.

 

 

 

Designed to deliver great Customer Experience & Proven Results

 

 

 

Specta Business Analysis - Increases branch salesSpecta Business Analysis - reduce customer walkaways
   
Spectra Business Analysis - reduction in queue wait timeSpectra Business Analysis - Increase customer & brand loyaltySpectra Business Analysis 06 - real-time data with AI & BI tools

 

 

 

 

Developed to empower different industries

 

Globally more than 2 million people pass through Wavetec's customer experience solutions, daily.

 

Queue Systems for Banking Industry
Queue Management Systems for retail
Queue Systems for Telecom
Provide an omnichannel branch experience for digital, linear & non-customers
Increase sales, reduce costs, and optimize store management
Improve customer onboarding, service dispensation and visitor flows
 
 
 
Queue Management Systems for governments
Queue Management Systems for healthcare
Queue Management Systems for education institutions
Proven technology solutions for successful public governance and service delivery
Efficient outpatient flows and management for high risk and high foot traffic areas
Ensure student & staff safety during admissions & exams with customizable solutions

 

 

 

 

 

 

 

Blog Articles

Retail Technologies & Trends

Powerful yet flexible, the Aralco Retail System is designed to perform in every capacity, from large multi-store networks with multiple POS registers using local area networking, to simple single-...

Queue Systems

Queue Management Systems have been almost synonymous with Digital Signage Systems, usually simple numeric ones to display ticket numbers and guide customers to the point of...

Retail POS Systems

Many POS systems do not have adequate inventory features needed to manage merchandise that comes in sizes and colors (referred to here as dimensions).

...

Self-service Kiosks

It’s late at night and you’re heading towards the airport, thinking about the high roaming charges and the possibility that you won’t be able to catch any...

Appointment Systems

From the company that brought you WhatsApp Queuing, here are WhatsApp Appointments! This is a solution that is convenient for use and customer onboarding.

...
POS Care

Dirt and residue can deposit and build on your Aralco POS receipt printer's print-head over time especially dust and small bits of papers generated from daily paper-roll...

Blog Articles

Retail Technologies & Trends

Powerful yet flexible, the Aralco Retail System is designed to perform in every capacity, from large multi-store networks with multiple POS registers using local area networking, to simple single-...

Queue Systems

Queue Management Systems have been almost synonymous with Digital Signage Systems, usually simple numeric ones to display ticket numbers and guide customers to the point of...

Retail POS Systems

Many POS systems do not have adequate inventory features needed to manage merchandise that comes in sizes and colors (referred to here as dimensions).

...

Self-service Kiosks

It’s late at night and you’re heading towards the airport, thinking about the high roaming charges and the possibility that you won’t be able to catch any...

Appointment Systems

From the company that brought you WhatsApp Queuing, here are WhatsApp Appointments! This is a solution that is convenient for use and customer onboarding.

...
POS Care

Dirt and residue can deposit and build on your Aralco POS receipt printer's print-head over time especially dust and small bits of papers generated from daily paper-roll...