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Spectra - Queue Management Business Analytic


Spectra Queue Management Software

Control the Customer Experience with Spectra Queue Management Software


Connect with your customers before they arrive. Spectra will change the way your business operates at the sharp end, where the customers are.

We put you in central control of your customers' experience.




Create seamless, intuitive customer journeys
that transcend across channels



Spectra is today's modern enterprise software that integrates with all peripheral devices to minimize customers' efforts across all channels and touchpoints, ensuring a seamless experience every time a customer visits your branch.

Spectra allows you to redefine the way your team will handle customers when they visit your branch.




Spectra enables you to predict
your customer needs



Spectra, the world’s leading Queueing
for Enterprise and SMEs


Spectra is built on a modular platform that can be configured and customized to suit your specific business requirements. It offers unique features from the very start of the customer journey to integrating with external platforms.


Spectra software is powering some of the most critical customer journey products offered by Wavetec which includes Online appointment booking & Scheduling, Virtual Queuing, Mobile Queuing, WhatsApp Queuing, Web Ticketing, SMS Tickets, Customer Feedback, and real-time monitoring and reporting.




Virtual Queue Management
Helping with Social Distancing


Wavetec’s primary focus is to support you, your business, and the safety and continued service to your customers. Our goal is to limit the chance of virus spread and equip you with solutions that can help you organize, engage and measure customer experiences.




Designed to deliver great Customer Experience & Proven Results




Specta Business Analysis - Increases branch salesSpecta Business Analysis - reduce customer walkaways
Spectra Business Analysis - reduction in queue wait timeSpectra Business Analysis - Increase customer & brand loyaltySpectra Business Analysis 06 - real-time data with AI & BI tools





Developed to empower different industries


Globally more than 2 million people pass through Wavetec's customer experience solutions, daily.


Queue Systems for Banking Industry
Queue Management Systems for retail
Queue Systems for Telecom
Provide an omnichannel branch experience for digital, linear & non-customers
Increase sales, reduce costs, and optimize store management
Improve customer onboarding, service dispensation and visitor flows
Queue Management Systems for governments
Queue Management Systems for healthcare
Queue Management Systems for education institutions
Proven technology solutions for successful public governance and service delivery
Efficient outpatient flows and management for high risk and high foot traffic areas
Ensure student & staff safety during admissions & exams with customizable solutions