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Queue Solutions for Banking Industry


Banking Customer Experience Solutions


Facilitate an Omnichannel Customer Experience with a Digital Branch Transformation


Streamline your customer journey with Wavetec bank branch management solutions and offer a superior branch banking experience for all.



Banks deploy Wavetec Queue Systems







Customer Flow Management Solutions


To meet current client expectations, banks and financial institutions are investing in digital capabilities. Retail banking is now increasingly focused on the acquisition of new customers through physical branches.

Wavetec solutions enable this by being built sustainable, easy-to-install, scalable, and available with the surety of seamless integration to core banking solutions.


Organize, engage and measure the metrics of customer journeys and flows with the following solutions.



Meet WhatsApp Appointment, Our brand new Solution


To meet current client expectations, banks and financial institutions are investing in digital capabilities.


Now make banking appointments through WhatsApp from anywhere.







Benefits of Customer Journey Solutions
for the Bank branch


As banks are under extraordinary pressure to manage costs, progressive players are pushing for more advanced customer-facing technologies, angling themselves as disruptive competitors in the market by offering customers a better customer experience through new products and improved channels.


With Wavetec,  its solutions help banks transform the branch network to offer banking services that offer exceptional customer experience and are more personal, immersive, and relevant for their role as an everyday bank.





Swift onboarding
of digital & non-digital
Increase Branch
Revenue by over 10%



Reduce operational
costs by over 5%


Manage customer
footfall to increase
satisfaction & CLV
Reduce time spent
in the queue by
at least 50%




Customer Journey & Flow
Management Products


Enterprise Virtual
Queue Management

Digital Signage
Software & Hardware


Online Appointment Booking,
Scheduling Management


Customer Feedback

WhatsApp Queuing




Banorte Banking Group
addresses pandemic with
WhatsApp Queuing


Hosted by RBR, and featuring details from and discussion of Banorte’s experience, this event will explore the use of Wavetec’s WhatsApp Queuing solution in 975 bank branches across Mexico.




Webinar: Banorte addresses pandemic with WhatsApp Queuing






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Explore WhatsApp Appointment solution  |  Online Appointment Systems