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Services

 

We recognize that in-store POS and the main database server must always be up and running to ensure smooth and fail-safe business operations. At the same time, access to real-time data is critical and must always be available to you and your employees at all times.

 

Henceforth our responses to after-sales services are of high priority to ensure our clients' users are given close-to immediate attention where possible to resolve reported issues quickly or provide answers promptly to any of their queries. 

 

 

SYSTEMS SUPPORT & SERVICES 

 

In summary, we provide the following implementation and support services - 

 

 

POS installation Pre-implementation support includes -

 

  • Data migration of products, customers, suppliers, and even your past sales transactions when required to the Aralco database server.
  • Implementation planning and project management for all contractual back and front-end rollouts from deployments, the go-live phase, and post-implementation to project sign-off.
  • Set up and support clients' databases hosted on-premises or in the data center located in Singapore.
  • Set up, scheduling, and training for both Aralco's back and front-end retail software applications.
  • The on-site rollout for installation of POS equipment (applicable to clients in Singapore).

 

 

 

Post-implementation support includes -

 

 

  • Training on live-data reporting after the live run 
  • Customizing non-standard reports upon clients' requests.
  • Helpdesk support for on-premises or hosted server in accordance with service level agreements
  • Helpdesk & on-site support for POS equipment in accordance with service level agreements (applicable to clients in Singapore).
  • Helpdesk & on-site support for retail software in accordance with service level agreements.

 

 

 

IT NETWORK INFRASTRUCTURE SERVICES

 

Our retail clients with minimal or no in-house IT resources find it economical and efficient to outsource the administration of their IT infrastructure to IRMCS.

 

This service is known as Infrastructure-as-a-service (IaaS) provided by IRMCS and its partner for your IT infrastructure needs which includes automated server backups, Remote Monitoring  Management  (RMM) of the main server - designed to alert our team members to potential problems before they affect your business.

 

Our clients' valuable databases are further protected from public scrutiny via a separate and private local area network (non-Internet accessible) and firewalled to permit only authorized communications to the back-end database server, application, and storage servers.

 

This proactive approach allows us to take the necessary steps to ensure your environment and systems remain secure and highly available at all times.

 

Each and every database server of our clients are hosted at 1-NET Data Center strategically located in the north of Singapore, and 1-NET is the first uptime institute certified Tier 3* constructed facility in South East Asia. Every part of the building is specifically designed to meet your connectivity and security requirements.

 

 

 

 

* A Tier 3 data center combines and exceeds features and capabilities of Tier 1 and Tier 2 data centers.

 

 


 

 

 
 
 
 

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Blog Articles

Retail Technologies & Trends

Powerful yet flexible, the Aralco Retail System is designed to perform in every capacity, from large multi-store networks with multiple POS registers using local area networking, to simple single-...

Queue Systems

Queue Management Systems have been almost synonymous with Digital Signage Systems, usually simple numeric ones to display ticket numbers and guide customers to the point of...

Retail POS Systems

Many POS systems do not have adequate inventory features needed to manage merchandise that comes in sizes and colors (referred to here as dimensions).

...

Self-service Kiosks

It’s late at night and you’re heading towards the airport, thinking about the high roaming charges and the possibility that you won’t be able to catch any...

Appointment Systems

From the company that brought you WhatsApp Queuing, here are WhatsApp Appointments! This is a solution that is convenient for use and customer onboarding.

...
POS Care

Dirt and residue can deposit and build on your Aralco POS receipt printer's print-head over time especially dust and small bits of papers generated from daily paper-roll...