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CUSTOMER FEEDBACK SYSTEMS

 

CULTIVATING REFINED CUSTOMER EXPERIENCES

 

Customer needs and expectations are constantly evolving, and thus customer feedback is vital for customer centric businesses. Wavetec’s Opinion Plus is the key to extract data about customers’ experiences and find out what they expect from you.

 

Opinion Plus is an advanced customer feedback system that serves to bridge the gap between you and your customer’s perceived value of your service.

Moreover, it also leverages you to use the feedback to master the customer service experience.

 

 

 

OPINION PLUS HELPS YOU

Measure customer satisfaction in real time
 
 
 
Follow-up staff and branch performance
 
 
 
Show Commitment to Service Improvement
 
 
 
Take strategic decisions based on dynamic reports
 
 
 
 
 
 

SURVEYS FOR CUSTOMER CONVENIENCE

 

 

The software allows you to design a user-friendly online survey and send an invitation to respond to your customer as the visit is completed.

Feedback questions may be of different types such as star rating, multiple choice, free text, etc.

To add more convenience for customera we can also share our feedback survey on their mobile phones in order to provide an exceptional customer journey for customers.

 
 
 
 
 
 

DO YOU WANT TO ORGANIZE

YOUR CUSTOMER SERVICE AREA IN 2021?

 

 

 


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