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Queue Management Solutions

Don’t Keep Your Customers Waiting

Queue Management Systems from Wavetec

 

 

Decrease customer wait times, improve waiting line management, and increase revenues with the complete suite of Queue Management Solutions from Wavetec.

 

 

 

 

 

 

 

Why Choose Wavetec’s Queue Management Systems?

 

Wavetec’s customer experience solutions are based on the Wavesphere Philosophy – ORGANIZE, ENGAGE & MEASURE waiting times and statistics from disconnected service areas to enhance customer experience at key touchpoints.

 

Excessive queuing and waiting are among the leading causes of consumer dissatisfaction in banks, retail stores, hospitals and government institutions & Wavetec’s queuing systems solve that problem.

 

 

 

 

Wavetec is one of the largest global manufacturers and suppliers of queue management systems - with over 27 years of experience in helping organizations improve their customer flow, manage queues with virtual and linear queuing solutions, queue displays, appointment bookings, queuing apps, and visitor flow monitoring software.

 

 

 

Smarter Electronic Queuing Solutions

 

Wavetec provides standard, touchless and customizable queuing solutions to cater to the diverse set of issues faced by organizations. Choose from Enterprise, Basic or Mobile Queuing systems to monitor and manage crowds and line queues at your service areas.

 

The powerful queue management software from Wavetec facilitates a seamless customer journey by providing different solutions ranging from Virtual and Linear queuing systems to appointment booking options and a more sophisticated method like queue management mobile app.

 

Its queuing solutions come with the capability of being integrated with digital signage and customer feedback solutions to deliver holistic customer experiences. Wavetec has built its experience solutions for diverse industries, giving you the opportunity to adapt smoothly and transform your service area for success. 

 

 

 

 

Queue Solution 1

 

 

Enterprise Virtual
Queue Management System

Queue Management Systems from Wavetec

 

Turnkey solution to manage customer flow

 

 

A complete system that caters to diverse queuing needs – be they basic queuing requirements or interconnected multi-branch, multi-region enterprise solutions.

 

Wavetec's Queue Management System allows customers and visitors to enter a queue by taking a ticket via the Self Service Ticketing Kiosk, Web Ticketing, Mobile App and/or Online Appointment.

 

 

key features

Predicts
waiting times accurately
Allows you
to customize your own settings
Integrates
with different platforms
Provides performance insights
via reports and dashboards

 

 

Enables you to engage
waiting customers with digital signage
Create your own solution
choose from fundamental and optional features
Predictive Analysis &
customer journey mapping

 

 

 

 

Queue Solution 2

 

 

Mobile Queuing System

 

Mobile App Queue System

The Platform for Mobile Revolution

 

 

Take a step forward with Wavetec’s queuing app, Mobile-Q. This online take a number solution eliminates crowded service areas and optimizes customer flow by allowing customers to join a queue before they arrive.

 

Enable customers to choose their nearest branch, take a ticket with a simple online queue management mobile app, and join the queue when it’s their turn.

 

 

 

key features

Assign ticket numbers
using a smartphone
Provides direction
to nearest branch
App shows alerts
once number is up!
Book online
appointments
SMS/Text message
notifications

 

 

 

 

 

Queue Solution 3

 

 

WhatsApp Queuing

WhatsApp Queue Management Systems from Wavetec
Smart Touchless Queuing

 

 

 

WhatsApp queuing is a fully integrated customer experience – the queue can be joined at any time and from anywhere, complete with real-time queue notifications.

 

It is built on the premise of innovation, aiming to improve customer experience and increase staff productivity.

 

 

 

 

 

 

 

Queue Solution 4

 

 

Linear Queuing System

Linear Queue System

 

Single Queue, shorter wait, happier customers

 

 

This ticketless, single line queuing system is a cost effective way to manage queues fairly and smoothly at retail and pharmacy check-outs. With electronic linear queues, customers are treated on a ‘first come, first serve’ basis.

 

As customers reach the front, they are called to the next available counter when the teller presses a button.

 

 

 

 

 

Reports, Dashboards & Predictive Analysis

 

Spectra, Wavetec’s live reporting system and manager dashboards are integrated with the different facets of the queue management system thus they form a complete business intelligence module.

 

Spectra is a complete enterprise solution that is capable of extracting comprehensive insights in terms of customer flows, staff performance and service area efficiency.

 

 

 

Benefits of Electronic Queue
Management Systems

 

Reduces customer wait and service time by 50%

Eliminates irregular and unsafe queuing

Optimizes staff productivity

Seamlessly fuses all components of your QMS

Increases customer satisfaction by 30%

Ensures frictionless customer journeys

Centrally controllable and easy to use

Measures KPIs and drives operational efficiency

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Read about about Virtual Queuing Solutions