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Queue & Self-service Solutions for Telecom



Help Us Help You Understand Your Clients


Wavetec offers the best telecom queuing systems and self-service solutions to optimize service operations, connect customers to the right service representative and set new levels of customer satisfaction.






Management Needs


The telecom industry is ever-evolving and dynamic as increasing numbers of customers connect and reconnect to new applications and cellular services.


Onboarding such large volumes is a tedious task when not managed well.


Companies must ensure that their service areas deliver excellence, all while accommodating high foot traffic and integrating applications to improve seamless service dispensation.




Enforce Social Distancing
and Occupancy Limits
Increase customer satisfaction
by 30%
Reduce customer wait time by 50%
and manage queue lengths
Integrations with messaging apps
appointment scheduling
and feedback systems
Customizable and centrally
Real-time analysis and
reporting via Spectra Dashboards






















Branch Automation Solutions


Automate, digitize and modernize branch operations with our range of solutions designed with your and your customer’s needs in mind.




Self-service solutions


Wavetec aids telecom businesses in making the switch from teller-supported to self-sufficient service provision. This solution guarantees increased branch efficiency, improved user experience and growing customer onboarding.


Wavetec’s SIM card Dispensing kiosk is built to facilitate customers in activating and registering their SIM card seamlessly and swiftly. Handling thousands of transactions a day, they are equipped to dispense, activate and renew SIMs complete with biometric verification, top-up mobile balance, conduct cash-based transactions and change telecom package plans.


Our machines have an embedded webcam for security and can be integrated with mobile wallets. Powered by ViaOS Software and Know Your Customer (KYC) checks, this is a one-stop shop solution for telecoms.




SIMVend SIM Dispensing Kioks from IRMCSD


SIM Card Dispensing Kiosk


SIM Registration & Verification


Know Your Customer (KYC)



ViaOS for Self-service Kiosk Solutions







customer experience solutions


Wavetec’s customer experience solutions help raise and maintain service standards, by allowing you to organize, engage and measure customer journeys and flows at key touchpoints. They include:



Enterprise Queue Management Systems




COVID19 Impact on Telecom


COVID19 has both challenged and catalyzed change for the telecom industry. They are facing the responsibility of keeping people connected, as well as the need to accelerate the shift to digital channels.


Wavetec knows how important this evolution is, and is committed to supporting and guiding telecoms safely through the new normal. A Wavetec-powered telecom company is progressive, automated and seamlessly integrated.








Telco deploys SIM Card Dispensing KiosksTelco deploys SIM Card Dispensing KiosksTelco in Pakistan deploys SIM card dispensomg kiosks




Explore Queue Ticket Dispensing Solutions  |  WhatsApp Queuing