SMART TOUCHLESS QUEUING
SOLUTION FOR TODAY'S CUSTOMER

An integrated virtual queuing solution with WhatsApp, the most popular app for instant messaging. Attract and retain customers with a virtual and stress-free queuing experience.

Attract and Retain
More Customers

Make the days of tedious waiting in long lines a thing of the past! Wavetec’s WhatsApp Queuing solution offers a seamless, frictionless, and contactless queuing experience, geared towards enabling you to optimize your customer experiences.


Integration	Retail	Experience
with Wavetec’s Queue Management System	QR-Enabled Queuing System	Contactless Queuing Experience

Digital	Notification	Feedback
With Digital Signage for Queue Information	Live Queue Status & Notifications on WhatsApp	Integrated with a Real-time Feedback System

The most advanced yet simple solution

THIS IS HOW IT WORKS


Step 1	Step 2
Customers scan an on-site QR code to open the designated chat	Customers will be given a choice of categories & tickets will be issued


Step 3	Step 4
Customers will be updated with real-time notifications	Customers can provide feedback after service has been completed

Why Choose WhatsApp Queuing?

This ticketless, single-line queuing system is a cost-effective means to managing queues in the fairest and fastest way, so let's go virtual to get all the benefits and improvements!

Manage Effectively, Monitor Exceptionally

WhatsApp Virtual Queuing arms your management with the relevant tools needed to reduce customer wait times, increase employee efficiency and business productivity while enabling a memorable customer experience

QR-Enabled Customer Journey

An arriving customer can use their smartphones to scan the QR code. A designated chat is opened with your management and the user begins conversing with the system. The queue has been joined!

Appointments

Customers can also take appointments using WhatsApp. With two-way message capabilities, the platform shares and books calendar, service and appointment details, and slots, respectively, and in real-time. Custom reminders can also be scheduled using the platform.

Customer Feedback

Integrated with Wavetec’s customer feedback solution, the platform lets you design surveys to discover your customer’s true voice.

Our solution provides various templates and ensures your survey is tested, keeping your feedback results robust.

Notification & Alerts

Get instant push notifications of your position in the queue. Calendar notifications can also be configured and alarms can also be set to ensure you don’t miss your slot. Businesses can configure notifications based on actions taken, issuance of tickets, change in queue position, no show, cancellation, appointment, frequency, and much more.

Endless Marketing

Integrating with Wavetec’s Ad platform, businesses can manage and customize promotional messages, announcements, discounts, and much more, thereby connecting your customers at a deeper level with your brand.

Analyze

Gather insights from a range of dashboards and reports courtesy of our Spectra reporting platform. Uncover trends and identify opportunities to improve the customer experience.

Automate, Digitize and Transform Your Customer Journey with Spectra

WhatsApp Queuing is powered by Spectra, an enterprise software that seamlessly integrates with all applications to minimize customer efforts across all channels and touchpoints, ensuring a seamless experience every time a customer visits your branch.

Spectra will change the way your business operates at the sharp end where the customers are. We put you in central control of your customer experience with real-time actionable insights, dashboards, and reports.

Banorte Banking Group
addresses pandemic with
WhatsApp Queuing

Hosted by RBR, and featuring details from and discussion of Banorte’s experience, this event will explore the use of Wavetec’s WhatsApp Queuing solution in 975 bank branches across Mexico.

The future of Virtual Queuing