Have an integrated virtual queuing solution with WhatsApp, the most popular app for instant messaging. Attract and retain more customers by offering a stress-free waiting experience.
Wavetec is the first company to offer its customers with a unique experience of this innovative queuing experience.
QUEUING FOR TODAY'S CUSTOMER
Our virtual queue solution makes it possible for businesses and their customers to maintain social distancing thus reducing the risk of virus spread.
WhatsApp Queuing is very simple, yet scalable to your needs, from a single store to hundreds of customers and stores.
Moreover, the solution does not require any on-site installations making deployments instantly.
Attract and Retain
- Integrated with Wavetec's Queue Management System
- Contactless Queuing Experience
- Conversational Chats
- Integrated with a Real-time Feedback System
- QR Enabled Queuing
- Integrated with Digital Signage for Queue Information
- Live Queue Status & Notifications on WhatsApp
- Dashboards & Reporting
HOW IT WORKS
|Customers scan an on-site QR|
code to open the designated chat
|Customers will be given a choice of|
categories & ticket will be issued
|Customers will be updated|
with real-time notifications
|Customers can provide feedback|
after service has been completed
THE RIGHT VIRTUAL QUEUING SOLUTION FOR YOUR BUSINESS
• Enables Social Distancing
•Quick & Easy Deployment
•Deliver Great Cutomer Experience
•Adhere to Occupancy Limits
•No Hardware Required
•No More Long Queues
•The Most Advaned Queuing Soltuon
Automate, Digitize and Transform
Your Customer Journey with Spectra
WhatsApp Queuing is powered by Spectra, an enterprise software that seamlessly integrates with all applications to minimize customer efforts across all channels and touchpoints, ensuring a seamless experience every time a customer visits your branch.
Spectra will change the way your business operates at the sharp end where the customers are. We put you in central control of your customer experience with real-time actionable insights, dashboards and reports.
DO YOU WANT TO ORGANIZE
YOUR CUSTOMER SERVICE AREA IN 2021?
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