Banking Customer Experience Solutions

Facilitate an Omnichannel Customer Experience with a Digital Branch Transformation

Streamline your customer journey with Wavetec bank branch management solutions and offer a superior branch banking experience for all.

Customer Flow Management Solutions

To meet current client expectations, banks and financial institutions are investing in digital capabilities. Retail banking is now increasingly focused on the acquisition of new customers through physical branches.
 

Wavetec solutions enable this by being built sustainable, easy-to-install, scalable, and available with the surety of seamless integration to core banking solutions.

Organize, engage and measure the metrics of customer journeys and flows with the following solutions.

Meet WhatsApp Appointment, Our brand new Solution

To meet current client expectations, banks and financial institutions are investing in digital capabilities.

Now make banking appointments through WhatsApp from anywhere.

Benefits of Customer Journey Solutions
for the Bank branch

As banks are under extraordinary pressure to manage costs, progressive players are pushing for more advanced customer-facing technologies, angling themselves as disruptive competitors in the market by offering customers a better customer experience through new products and improved channels.

With Wavetec,  its solutions help banks transform the branch network to offer banking services that offer exceptional customer experience and are more personal, immersive, and relevant for their role as an everyday bank.

Swift onboarding of digital & non-digital clients	Increase Branch Revenue by over 10%

Reduce operational costs by over 5%

Manage customer footfall to increase satisfaction & CLV	Reduce time spent in the queue by at least 50%

Customer Journey & Flow
Management Products

Enterprise Virtual Queue Management	Digital Signage Software & Hardware

Online Appointment Booking, Scheduling Management

Customer Feedback	WhatsApp Queuing

Banorte Banking Group
addresses pandemic with
WhatsApp Queuing

Hosted by RBR, and featuring details from and discussion of Banorte’s experience, this event will explore the use of Wavetec’s WhatsApp Queuing solution in 975 bank branches across Mexico.

Webinar: Banorte addresses pandemic with WhatsApp Queuing

CASE STUDIES

DO YOU WANT TO ORGANIZE

YOUR CUSTOMER SERVICE AREA THIS YEAR?

Explore WhatsApp Appointment solution  |  Online Appointment Systems