Zapopan trusts Wavetec
to aid in managing high daily foot traffic

Requirements

The client wanted to outfit their new facility, complete with a park and a stadium, with queue management solutions to control the high volume of daily visitors.

This facility contains many government offices, and the goal was to order queues and reduce wait times while prioritizing customers with special needs.

All in all, they hoped to optimize executive performance.

WAVETEC'S Solutions

Wavetec’s queue management system is installed in the multi-service center that accommodates between 2,000 and 4,000 citizens daily.

This system consists of 6 x kiosks, 15 x Donatello digital signage (60-inch) screens, 123 x WebTSUs, and 2 x TDU Desktops.

Customer Journey & Services

Donatello Digital Signage

The main aim of all digital signage is to guide, engage, inform and educate customers throughout their journey on your premises. They also serve the purpose of:

Increasing marketing and advertising opportunities
Reducing perceived wait time, and improving customer satisfaction
Facilitating up- and cross-selling opportunities for your business
Cutting back on operational costs as signage replaces customer representatives

All of this is possible given the following digital signage features:

24/7 content scheduling and management
Scalable, contactless, and self-service

Analytics & Reporting

Spectra Dashboards and Reporting is designed to help you manage and monitor your operations better, in turn allowing the increasing customer and employee satisfaction.

This enterprise solution supports the collection of footfall, consumption, and employee data to allow you the opportunity to improve productivity, service delivery standards, and profit margins.