Garphil Enterprise had been using a local retail system with 3 pos terminals connected to the main database over LAN in the store.
Unfortunately, the system is more than 5 years without software upgrade or bug fix available. The business owner, Mr. Gary Goh had to source for a solution.
After intensive sourcing and meetings with POS vendors, Mr. Goh selected IRMCS to roll out Aralco Retail Management and POS systems that are not only comprehensive in features needed for the business but also a fail-safe and real-time solution.
The entire system was implemented successfully - giving them new functionalities not possible previously:
+ Printing of membership card with customer photo via the POS
+ Loyalty Reward Program
+ User definable data capture for product and customer (CRM)
+ Repair processing and tracking
+ Sales order and quotation processing
+ Layaway processing to track customers' part payments
+ Serial number management
+ Multiple manufacturer barcode sets per product
+ Wholesale billing with Accounts Receivable
+ User definable reporting
Garphil Enterprise, a specialist handphone and accessories retailer located in the world's famous shopping belt - Orchard Road in Singapore, carries a wide range of telecom merchandise, and also offers in-store phone repair services.
Garphil Enterprise has earned a good reputation over the years for fair and honest pricing, great services - no wonder their business is thriving with many foreigners and tourists amongst their large base of loyal customers.