Kcell Kazakhstan goes Digital
with Azimut’s SIM Dispensing Solution
Kcell wanted to provide a safe, convenient and fast way to provide customers the convenience of self-service, particularly as the unprecedented disruption of the COVID-19 pandemic. These self-service kiosks provide customers the ability to carry out a number of crucial user journeys including:
SIM Replacement:
To replace a lost SIM card, select the appropriate option on the main page, then enter your mobile number, scan your ID and have your photo verified. If the number is registered in your name and all the registration data match those in the system, the kiosk will issue a new SIM card after the SIM replacement fee has been deducted from your phone account.
Top Up:
Select Top-Up and enter the phone number and top-up amount. Make a payment via the POS terminal. Topping up a cell phone is free of any extra charge.
New SIM:
When you select New SIM, you will be prompted to pick a cell phone plan and pay the cost of a new SIM card via the POS terminal. Once the payment is made, your receipt will appear on the screen and the kiosk will issue a SIM card. Upon request, receipts can be sent to your email address.
e-SIM:
To get an eSIM, you will need to undergo an ID and photo verification process, just like you would do for the SIM Replacement option. Then you will see a QR code on the screen. Scan the code and eSIM will be automatically downloaded to your phone. The cost of eSIM will be deducted from your cell phone account.
The Solution
Kcell chose Azimut modular SIMVEND platform to power its telco self-service requirement. SIMVEND enhances the brand experience by providing an efficient, intuitive, and automated self-service experience.
Our back-to-back fully integrated smart solution creates a seamless omnichannel experience while ensuring total management, operation control, and confidence. Solution features include capabilities to instantly issue and activate SIM cards, manage top-ups and undertake a full array of wallet-based banking services.
With options ranging from being multilingual to accepting any currency, SIMVEND guarantees growth in customer satisfaction, loyalty and enables telecom operators to reduce operational costs and drive additional revenue opportunities.
Instant SIM Card Dispensing & Registration
Being the pioneering industry leader in the telecom self-service space, Azimut offered Kcell an efficient solution to their problem in the form of self-service kiosks which brought customers the convenience of safely buying, replacing, and registering for new SIM cards in just a few minutes.
These kiosks, which are seamlessly designed, are manufactured specially in a way as to enriches the customer experience. Their contemporary design offers multiple features essential for telecommunication companies along with various innovative self-service options.
The kiosks are easy to use and help improve customer convenience by saving their time and offering services in three languages: Kazakh, Russian and English. During the lockdown period, kiosks are the most secure and efficient channel to access basic mobile communications services.
To use the kiosk, simply pick the service from the menu on the main screen: SIM Replacement, Top-Up, New SIM, and e-SIM issue services are also available.
The kiosks’ functionality will be expanded over time so that users are able to get access to other interesting and useful services of the company.
E-SIM Registration
Azimut’s self-service kiosks support full E-SIM registration journeys, using both online and offline modes to efficiently allow E-SIM registration following successful KYC checks.
Real-time KYC
Additionally, keeping in mind the essential need to perform KYC on potential customers, the self-service kiosk is fully equipped with features that helped Kcell do the needful. Eliminating the need for a customer service representative, the kiosk simply asks consumers to scan their identification documents, which it then verifies in real-time through facial recognition & liveness detection.
Alerts, Live Reporting & Dashboards
ViaOS is a modern customer experience platform built for self-service. It is designed to enable management and monitoring of all SIMVEND deployments. It comes with drilled down reports, logs, telemetry data such as real-time business statistics, inventory & reshipment management, notifications, and alerts.
About Azimut
Azimut, a subsidiary of Wavetec FZCO, is a successful software development company specializing in self-service applications for the telecom, retail, and banking industry. Take your store to your customer, wherever, whenever.
Azimut is the world’s leading telecom & mobile banking self-service solution provider, and its modular software and hardware are specifically designed and customized based on customers’ requirements. Their software & hardware help you deliver the best experiences for your customers by offering fast and secure services round the clock.
Azimut specializes in:
KYC Authentication & Verification
Mobile Banking with Cash Accepting & Dispensing
Fast & Secure Transactions via Smart Middleware
Modular Kiosk Designs
Self Care & Account Management
Integrate with Mobile Apps & Wallets
Facial Recognition & Liveness Detection
Powerful Dashboards for Data Visualization
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Kcell provides mobile voice telecommunications services, messaging services, value-added services such as multimedia and mobile content services, as well as data transmission services including internet access. The Company offers its services through its extensive, high-quality network, which covers substantially all of the populated territory of Kazakhstan.
It has two brands: the Kcell brand, which is targeted primarily at corporate subscribers (including government subscribers), and the Activ brand, which is targeted primarily at mass-market subscribers.