Ensuring seamless patient flow at laboratories for
better experiences & smooth patient reception and handling
Laboratories are an extremely important aspect of healthcare that conduct medical tests, analyse test results and submit test reports. Due to the nature of their critical services, laboratories encounter heavy patient footfall and traffic.
Wavetec’s Patient Flow Management systems are specially designed to help laboratories manage their patient flow effectively and keep service quality consistent while ensuring that resources are better utilized and patient waiting times are minimized.
Streamline the Customer Experience
|Manage customer flow &|
direct patients to required counters
& modular queuing solution
|Customizable solutions allow|
ticket transfer for availing multiple services
|Scalable to any number of|
clinics & to any size of staff
|Dashboards and statistical|
reports to analyze operational efficiency
Typical Patient Journey at Your Laboratory
1. Patients visit lab for:
2. Patients take a ticket via
3. Patients do not need to stand in a queue and wait for their turn in the waiting area.
4. Laboratory Staff inform patients about their turn through
5. Patients move to the relevant counter to be served.
Restructuring patient flow at laboratories
Considering the varied nature of customer flows at a laboratory and the wide-ranging and detailed nature of work, it is important to construct workflows that allow customers to be direcvted to different service counters easily and have a hassle-free service experience.
VIRTUAL QUEUE SYSTEM
Fast moving solution that allows all patients to wait in a single line and be served
LINEAR QUEUE SYSTEM
Suitable for large laboratories, this allows patients to take an
Live dashboards, queuing statistics and user generated reports give an in-depth idea of patient journey metrics at laboratories. Managers access real time business intelligence reports and dashboards through a centralized reporting system.
Patient Journey Systems at laboratories can be customized and implemented according to specific customer flow patterns at a laboratory to cater to custom flows and streamline patient journey.
SCALABILTY & CENTRAL CONFIGURATION
Wavetec systems are scalable to manage patient flow at private (community) laboratories and hospital laboratories
Can be integrated with Digital Signage solution to engage patients while they wait for their turn, inform them about different tests, precautions and prevention measures. Integrated with Customer Feedback System to find out customers opinions about the service they received.
Advanced appointment system, to enable patients to take an appointment through our kiosks or their smart phones with our waiting app, MobileQ.
Get in Touch with us for a FREE Demo.