Healthcare QMS - Laboratories

Ensuring seamless patient flow at laboratories for

better experiences & smooth patient reception and handling

Laboratories are an extremely important aspect of healthcare that conduct medical tests, analyse test results and submit test reports. Due to the nature of their critical services, laboratories encounter heavy patient footfall and traffic.

Wavetec’s Patient Flow Management systems are specially designed to help laboratories manage their patient flow effectively and keep service quality consistent while ensuring that resources are better utilized and patient waiting times are minimized.

Streamline the Customer Experience

Manage customer flow & direct patients to required counters	Centrally controlled & modular queuing solution	Customizable solutions allow ticket transfer for availing multiple services	Scalable to any number of clinics & to any size of staff	Dashboards and statistical reports to analyze operational efficiency

Typical Patient Journey at Your Laboratory

1. Patients visit lab for: Information Various lab Tests Blood Donation Procedure Lab Test report collection

2. Patients take a ticket via Ticketing kiosks at the lab. Website Mobile App

3. Patients do not need to stand in a queue and wait for their turn in the waiting area. They check ticket numbers on queuing displays. When turn arrives, patients are called by their ticket number on electronic displays. CDU Vertica SDU Linea LCD LED

4.  Laboratory Staff inform patients about their turn through Calling App on Tablet Calling software on computer Teller Station Calling Unit

5.  Patients move to the relevant counter to be served. Tickets are transferred to subsequent counters when patients want to avail more than one service.

Restructuring patient flow at laboratories

Considering the varied nature of customer flows at a laboratory and the wide-ranging and detailed nature of work, it is important to construct workflows that allow customers to be direcvted to different service counters easily and have a hassle-free service experience.

VIRTUAL QUEUE SYSTEM Fast moving solution that allows all patients to wait in a single line and be served on a first come first served basis. As soon as required service counter is open, the next patient in line moves towards that counter.	LINEAR QUEUE SYSTEM  Suitable for large laboratories, this allows patients to take an appointment online or via app, or take a ticket at the laboratory.  Laboratory staff press calling button to alert customers. Customers check ticket number on queue displays that also direct customers towards the relevant counter.

BUSINESS ANALYTICS

Live dashboards, queuing statistics and user generated reports give an in-depth idea of patient journey metrics at laboratories. Managers access real time business intelligence reports and dashboards through a centralized reporting system.

CUSTOMIZATION

Patient Journey Systems at laboratories can be customized and implemented according to specific customer flow patterns at a laboratory to cater to custom flows and streamline patient journey.

SCALABILTY & CENTRAL CONFIGURATION

Wavetec systems are scalable to manage patient flow at private (community) laboratories and hospital laboratories

INTEGRATION

Can be integrated with Digital Signage solution to engage patients while they wait for their turn, inform them about different tests, precautions and prevention measures. Integrated with Customer Feedback System to find out customers opinions about the service they received.

Advanced appointment system, to enable patients to take an appointment through our kiosks or their smart phones with our waiting app, MobileQ.