Telecom

Help Us Help You Understand Your Clients

Wavetec offers the best telecom queuing systems and self-service solutions to optimize service operations, connect customers to the right service representative and set new levels of customer satisfaction.

Management Needs

The telecom industry is ever-evolving and dynamic as increasing numbers of customers connect and reconnect to new applications and cellular services.

Onboarding such large volumes is a tedious task when not managed well.

Companies must ensure that their service areas deliver excellence, all while accommodating high foot traffic and integrating applications to improve seamless service dispensation.

Enforce Social Distancing and Occupancy Limits	Increase customer satisfaction by 30%
Reduce customer wait time by 50% and manage queue lengths	Integrations with messaging apps appointment scheduling and feedback systems
Customizable and centrally controlled	Real-time analysis and reporting via Spectra Dashboards

Branch Automation Solutions

Automate, digitize and modernize branch operations with our range of solutions designed with your and your customer’s needs in mind.

Self-service solutions

Wavetec aids telecom businesses in making the switch from teller-supported to self-sufficient service provision. This solution guarantees increased branch efficiency, improved user experience and growing customer onboarding.

Wavetec’s SIM card Dispensing kiosk is built to facilitate customers in activating and registering their SIM card seamlessly and swiftly. Handling thousands of transactions a day, they are equipped to dispense, activate and renew SIMs complete with biometric verification, top-up mobile balance, conduct cash-based transactions and change telecom package plans.

Our machines have an embedded webcam for security and can be integrated with mobile wallets. Powered by ViaOS Software and Know Your Customer (KYC) checks, this is a one-stop shop solution for telecoms.

SIM Card Dispensing Kiosk	SIM Registration & Verification	Know Your Customer (KYC)
	VIAOS

customer experience solutions

Wavetec’s customer experience solutions help raise and maintain service standards, by allowing you to organize, engage and measure customer journeys and flows at key touchpoints. They include:

COVID19 Impact on Telecom

COVID19 has both challenged and catalyzed change for the telecom industry. They are facing the responsibility of keeping people connected, as well as the need to accelerate the shift to digital channels.

Wavetec knows how important this evolution is, and is committed to supporting and guiding telecoms safely through the new normal. A Wavetec-powered telecom company is progressive, automated and seamlessly integrated.

CASE STUDIES

Explore Queue Ticket Dispensing Solutions  |  WhatsApp Queuing