Opinion Plus is an advanced customer feedback solution that bridges the gap between your standards of service and customer perceptions of them.
Master the provision of customer experience standards and implement desired changes, all in real-time!
Customer needs and expectations are constantly evolving, and thus customer feedback is vital for customer-centric businesses. Wavetec’s Opinion Plus is the key to extract data about customers’ experiences and find out what they expect from you.
Opinion Plus is an advanced customer feedback system that serves to bridge the gap between you and your customer’s perceived value of your service.
Moreover, it also leverages you to use the feedback to master the customer service experience.
Opinion Plus is the right feedback solution for your business.
The software allows you to design a user-friendly online survey and send an invitation to respond to your customer as the visit is completed.
Feedback questions may be of different types such as star rating, multiple-choice, free text, etc.
To add more convenience for customers we can also share our feedback survey on their mobile phones in order to provide an exceptional customer journey for customers.
