Healthcare QMS - Hospitals & Clinics

Improve service efficiency and customer satisfaction

Improve outpatient flow at hospitals and clinics with Wavetec’s custom-designed Patient Flow Management System that enables management to efficiently organize staff, resources and patient queues so that patients receive the right care at the right time in a comfortable, hassle-free environment.

From patient check-in to patient calling and appointment management, Wavetec’s Patient Flow Management Systems allow hospitals and clinics to map patient journey, efficiently manage patient wait times and organize the entire patient flow at hospital and clinic service areas.

Streamline the Customer Experience

Transparency & Reduced Waiting Time	Smoothly manage walk-in & appointment traffic	High patient through-put, minimized wait time	Real-time dashboards & reports to monitor patient flow	ADA / Disability Compliant Self-service kiosks

Patient Flow solutions

Hospital Queue Management Systems:
Choose from two Solutions

VIRTUAL QUEUE SYSTEM	LINEAR QUEUE SYSTEM

Appointments & Tickets

Allow patients to take appointment or ticket via different options

Walk-in Customers	Mobile  SMS	Mobile App	Online Appointment or web ticketing

Engage & Inform

Engage patients while they wait with informational
displays and digital signage that shows queue status

Donatello Vertica	Donatello LInea	Donatella

Inform

Inform patients about their turn and use queue displays and counter displays to inform patients of open counters or their ticket
numbers or towards the required doctor’s room.

Customer Feedback

Obtain customer feedback using Opinion Plus to know how well customers were serviced, and if they left satisfied or not.

Reports & Analytics

Use Wavetec’s management portal, manager dashboard and generate statistics and live reports to analyse patient’s waiting time,
operational efficiency and service quality.

Tailored to cater to specific workflows and can be integrated with online appointment system
Manage patient flow and patient information efficiently with live dashboard, patient journey mapping, and reports
Disability compliant and interactive kiosks allow patients to take a ticket comfortably
Smartly manage walk-in and appointment traffic
Option to transfer tickets and conveniently direct patient to different departments according to their turn
Online and web appointments facilitate the booking of patient’s appointment in advance.
From patient check-in to patient calling and appointment management, all integration facilities are optimized using Wavetec’s patient flow management system.