What is an Electronic Queue Management system?
A system that manages your customer experience while you are a part of the queue, electronically and without the need to be manned.
There are many points of contact in this queue, beginning with customer's desire to have the product or service on offer, and it is the queue management system that ensure all of these are enhanced in the solution to deliver an optimized visitor experience for your customers.
Queue or visitor management systems are a combination of software and hardware that equip your business with the tools needed to observe, plan, predict and manage the customer’s experience from pre-arrival to departure.
This includes facilitating access to your product or service and collecting essential data to inform prudent decision-making. Resulting in improved business analytics and performance, happier clientele, and increased customer onboarding.
In essence, queue management can also be referred to as customer journey management, since it is no longer only the process of queuing that needs to be enhanced. But rather the entirety of the experience, starting with pre-arrival appointment scheduling and ending with post-departure customer feedback.
Wavetec Queue Management Solutions
Decrease customer wait times, improve waiting line management, and increase revenues with the complete suite of Queue Management Solutions from Wavetec.
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EXCLUSIVE PARTNERSHIP IN SINGAPORE
Wavetec partners IRMCS in Singapore to work with you to optimize your customer’s experience with virtual and electronic queue management, online appointment booking, people counting solutions, analytics, and data that is integrated with your existing systems.
