Improve service efficiency and customer satisfaction
Most people go to a pharmacy after a visit to the clinic. Queues at retail pharmacies are ubiquitous and cause long waiting times and queues at the store that raise frustration. Nonetheless, waiting to be served at the pharmacy is an inescapable part of our lives.
Long waiting times lead to low service quality and directly affect a pharmacy’s operational efficiency. Wavetec’s customer flow management systems have the flexibility and capability to transform service experiences and increase operational efficiency of a pharmacy by streamlining patient flow from an initial entry point to check out.
Streamline the Customer Experience
|Waiting Time transformed|
into Sales Time
|Calm and transparent,|
first come, first serve process
and process efficiency
|Integration with mobile app,|
loyalty programme and appointment system
|Reduction in perceived|
and actual waiting times
Reshaping Customer Journey at Pharmacies
In order to bring down incessantly long waiting times at pharmacies, Wavetec’s Pharmacy Solutions have the ability to reshape customer journey and bring some order at pharmacy service areas by organizing the customer process.
Large pharmacies with huge customer flow - Pharmacies with different counters for different services - Multiple phase customer transactions.
Small and medium sized retail pharmacies - Pharmacies that sell medicines only - Simple, one phase transactions - Pharmacies with limited or few counters
Value Added Features
From check-in to calling and appointment management, all integration facilities are optimized using
Wavetec’s customer flow management system.
Integration with Mobile App
Pharmacy queuing systems can be seamlessly integrated with mobile app to eliminate steps needed to check-out,
reduce waiting times and allow customers the convenience to:
|Take a queue ticket online|
|Check nearest pharmacy branch|
|Place an online order for prescription|
|Scan QR code on receipt and check if order is ready for pickup|
Integration with Pharmacy Loyalty Programs
In order to create loyal customers and encourage customers to purchase from them, pharmacies are introducing loyalty programs with discount points.
|Customers obtain discount points on a certain amount of purchases.|
|Customers enter loyalty card number on self-service kiosk and get priority tickets.|
Integration with Online Appointment System
Wavetec offers cloud-based queue management systems that can be easily integrated with appointment management systems. Customers can take appointments via web to visit the nutritionist, get their blood pressure checked etc.
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