Improve service efficiency and customer satisfaction
Improve outpatient flow at hospitals and clinics with Wavetec’s custom-designed Patient Flow Management System that enables management to efficiently organize staff, resources and patient queues so that patients receive the right care at the right time in a comfortable, hassle-free environment.
From patient check-in to patient calling and appointment management, Wavetec’s Patient Flow Management Systems allow hospitals and clinics to map patient journey, efficiently manage patient wait times and organize the entire patient flow at hospital and clinic service areas.
Streamline the Customer Experience
Smoothly manage walk-in &
High patient through-put,
Real-time dashboards &
ADA / Disability Compliant
Patient Flow solutions
Hospital Queue Management Systems:
Choose from two Solutions
|VIRTUAL QUEUE SYSTEM||LINEAR QUEUE SYSTEM|
Appointments & Tickets
Allow patients to take appointment or ticket via different options
or web ticketing
Engage & Inform
Engage patients while they wait with informational
displays and digital signage that shows queue status
|Donatello Vertica||Donatello LInea||Donatella|
Inform patients about their turn and use queue displays and counter displays to inform patients of open counters or their ticket
numbers or towards the required doctor’s room.
Obtain customer feedback using Opinion Plus to know how well customers were serviced, and if they left satisfied or not.
Reports & Analytics
Use Wavetec’s management portal, manager dashboard and generate statistics and live reports to analyse patient’s waiting time,
operational efficiency and service quality.
|Tailored to cater to specific workflows and can be integrated with online appointment system|
|Manage patient flow and patient information efficiently with live dashboard, patient journey mapping, and reports|
|Disability compliant and interactive kiosks allow patients to take a ticket comfortably|
|Smartly manage walk-in and appointment traffic|
|Option to transfer tickets and conveniently direct patient to different departments according to their turn|
|Online and web appointments facilitate the booking of patient’s appointment in advance.|
|From patient check-in to patient calling and appointment management, all integration facilities are optimized using Wavetec’s patient flow management system.|
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