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Healthcare QMS - Hospitals & Clinics




Improve service efficiency and customer satisfaction


Improve outpatient flow at hospitals and clinics with Wavetec’s custom-designed Patient Flow Management System that enables management to efficiently organize staff, resources and patient queues so that patients receive the right care at the right time in a comfortable, hassle-free environment.


From patient check-in to patient calling and appointment management, Wavetec’s Patient Flow Management Systems allow hospitals and clinics to map patient journey, efficiently manage patient wait times and organize the entire patient flow at hospital and clinic service areas.




Streamline the Customer Experience


Transparency &
Reduced Waiting Time 

Smoothly manage walk-in &
appointment traffic

High patient through-put,
minimized wait time

Real-time dashboards &
reports to monitor patient flow

ADA / Disability Compliant
Self-service kiosks




Patient Flow solutions


Hospital Queue Management Systems:
Choose from two Solutions








Appointments & Tickets


Allow patients to take appointment or ticket via different options





Online Appointment
or web ticketing





Engage & Inform


Engage patients while they wait with informational
displays and digital signage that shows queue status




Donatello VerticaDonatello LIneaDonatella 








Inform patients about their turn and use queue displays and counter displays to inform patients of open counters or their ticket
numbers or towards the required doctor’s room.







Customer Feedback


Obtain customer feedback using Opinion Plus to know how well customers were serviced, and if they left satisfied or not.







Reports & Analytics


Use Wavetec’s management portal, manager dashboard and generate statistics and live reports to analyse patient’s waiting time,
operational efficiency and service quality.




Tailored to cater to specific workflows and can be integrated with online appointment system 
Manage patient flow and patient information efficiently with live dashboard, patient journey mapping, and reports 
Disability compliant and interactive kiosks allow patients to take a ticket comfortably 
Smartly manage walk-in and appointment traffic 
Option to transfer tickets and conveniently direct patient to different departments according to their turn
Online and web appointments facilitate the booking of patient’s appointment in advance. 
From patient check-in to patient calling and appointment management, all integration facilities are optimized using Wavetec’s patient flow management system. 





Get in Touch with us for a FREE Demo.

Not ready? Read more about Wavetec Queue Management here.