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In this section, we hope you find our blog articles useful and informative on retail and queue management systems, appointment scheduling, digital signage, and self-service kiosk solutions. It includes any related subjects, IT technologies, and market trends.

 

 

Any frequent travelers will
most likely relate to this situation:

 

It’s late at night and you’re heading towards the airport, thinking about the high roaming charges and the possibility that you won’t be able to catch any signals at all. Before you even begin to call a cab to take you to the hotel, you will find yourself in urgent need of a network connection. Hence, the first step along your way is to get yourself a SIM card.

 

A self-service kiosk enabling the feature of SIM card dispensing kiosk to meet the needs of fast-growing telecom companies. This innovative solution empowers telecom consumers to have 24/7 access to a fast and easy purchase of SIM cards; top-up prepaid mobiles.

 

The SIM card Dispensing kiosk helps telecom operators to increase their customer base by enabling their in-store staff to focus on helping customers with their queries related to services.

 

The Kiosk is ideally suited for offsite shopping malls, airports, or railway stations providing ease to consumers anytime and anywhere.

 

Wavetec came up with the solution to meet the specific market needs where customers are increasingly buying multiple SIM cards for either business or professional use.

 

According to GFK, a market research company, one in ten mobile phones sold are now dual SIM on average. Therefore, a kiosk that can support up to 4 individual SIM card dispensers is being launched in developing countries.

 

Wavetec is responding to the strategic challenges faced by telecoms companies that operate amongst the fastest growing and competitive markets in the world by delivering innovation to these markets.

 

Telecom operators can now optimize their return on investment in the SIM card dispensing kiosks to the fullest with Wavetec’s managed services. It offers a vast portfolio of support services which not only increases its availability but also enhances customer experience through constant improvement in operational efficiency by remote system monitoring along with 24/7 help desk support.

 

 

This article is contributed by Wavetec FZC0
 

Explore more about SIM Card Dispensing Kiosk Solutions

 

 

 

About Wavetec

As a global leader in delivering customer experiences solutions to transform customer journey, Wavetec provides a diverse portfolio of solutions from queue management systems, to digital signage, customer feedback systems, service area design and financial displays.

 

 

 

Governments around the world have imposed social distancing regulations and preventive measures to curb the spread of COVID-19 in their communities. It also mandatory to control the number of visitors entering malls, buildiings and event activtities in compliance to the occupancy limit imposed for example the limit of 10 sq m per person of gross floor area.

 

To manage visitors entering and exiting the premises efficiently and seamlessly against the occupancy limit in real-time, businesses can adopt digital queue management solutions that are touchless and customizable to help control capacity.

 

 

VIRTUAL QUEUE & OCCUPANCY CAPACITY CONTROLS

 

 

SafeQ products from Wavetec are specially designed during the initial pandemic to manage queues outside your branch locations virtually.

 

SafeQ covers appointment systems, virtual queuing, people counting, and feedback solutions which are all interactive modules making it quick and easy to deploy, and ensuring social distancing in a truly touchless experience - no hardware required.

 

This is how it works

 

When a customer arrives at your store, they are greeted by digital signage (optional TV or tablet), outside the entrance, showing the capacity limit status and the number of individuals in the queue ahead of them. 

 

If there is room in the capacity, the customer may enter the store or premises. For full counting automation, people counting devices can be deployed on the ceiling near the entrance and exit.

 

If the current capacity is at its limit, the customer will scan a QR code poster or standee near the entrance, and receive a virtual ticket via WhatsApp chat. 

 

 

The WhatsApp chatbot will inform them of their place in the queue, the number of customers before them, and their estimated waiting time. 

 

 

Disperse crowding at the entrance 

 

Customers with WhatsApp (virtual) queue tickets are reminded not to crowd at or near the entrance of the store but wait in their cars or at nearby amenities. 

Regular notifications via WhatsApp inform them of their approaching turn and to proceed to entrance. 

Service staff with the lobby leader application on Android or IOS device verifies the Q-ticket before checking in customer to enter the premises. 

 

 

Customer exit

 

As the customer proceeds to the exit, he or she has the option to scan QR code on another poster that allows them to send in the feedback of their experience. 

 

When the customer leaves the premises, a staff with the Lobby Leader app clicked the check-out button to update the “capacity meter” in real-time.
 

 

 

 

 

Read about automated People Counting