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Electronic Queue Management Systems (QMS)

 

Don’t make your customers wait

 

Decrease customer wait times, improve your service efficiency, and increase your revenues with Wavetec’s enterprise queue management solutions. Wavetec’s customer experience solutions are based on the Wavesphere Philosophy that aims to ORGANIZE, ENGAGE & MEASURE waiting and disconnected service areas and enhance customer experience at key touchpoints.

 

Excessive queuing and waiting are among the leading causes of dissatisfaction in banks, retail stores, hospitals and government institutions.

 

Wavetec is one of the largest manufacturers and suppliers of queue management systems globally and possesses over 27 years’ experience of helping organizations improve their customer flow and manage queues with virtual and linear queuing solutions, queue displays, appointment bookings, queuing app, queue information, and a sophisticated queue management software.

 

 

Electronic Queuing Solutions

 

Wavetec provides standard and customizable queuing solutions to cater to diverse queuing problems faced by organizations.  Choose from Enterprise or Basic Queuing systems to manage crowds and queues at your service areas. Our powerful queue management software creates a seamless customer journey by providing different solutions ranging from Virtual and Linear queuing systems to appointment booking options and a more sophisticated method like mobile app.

 

Wavetec's queuing solutions come with the capability to be integrated with digital signage solutions and customer feedback solutions to deliver holistic customer experiences. Wavetec has built its customer experience solutions for diverse industries, giving you the opportunity you need to adapt quickly, transform your service.

 

 

TURNKEY SOLUTION TO MANAGE CUSTOMER FLOW

 

A complete system that caters to diverse queuing needs from a basic queuing system to a sophisticated, multi branch, multi-region enterprise solutions. Our queue management system allows customers and visitors to enter a queue by taking a ticket via different channels such as Self Service Ticketing Kiosk, Web Ticketing, Mobile App and Online Appointment.

 

 
 
 
 
KEY FEATURES
 
 
 
Predicts waiting times accurately
Allows you to customize your settings
Integrates with different platforms
Predictive Analysis & Customer Journey Mapping
Provides performance insights via reports and dashboards
Enables you to engage waiting customers with digital signage
Create your own solution-choose from fundamental and optional features
 
 
 
 
 
TICKETING KIOSK OPTIONS
 
 
17 inch Kiosk with card reader17 inch Kiosk without card reader10 inch Kiosk

 

 

 

CUSTOMER FEEDBACK SYSTEMS

 

 

CULTIVATING REFINED CUSTOMER EXPERIENCES

 

Customer needs and expectations are constantly evolving, and thus customer feedback is vital for customer centric businesses. Wavetec’s Opinion Plus is the key to extract data about customers’ experiences and find out what they expect from you.

Opinion Plus is an advanced customer feedback system that serves to bridge the gap between you and your customer’s perceived value of your service. Moreover, it also leverages you to use the feedback to master the customer service experience.

 

 

OPINION PLUS

 

Measure customer satisfaction in real time
 
 
 
Follow-up staff and branch performance
 
 
 
Show Commitment to Service Improvement
 
 
 
Take strategic decisions based on dynamic reports
 
 
 
 
 

DO YOU WANT TO ORGANIZE

YOUR CUSTOMER SERVICE AREA IN 2021?

 

 


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